High cost and customer dissatisfaction associated with hydraulic shock absorbers.
| Identifier | ExFiles\Box 56\1\ Scan207 | |
| Date | 3rd July 1932 | |
| Hs {Lord Ernest Hives - Chair} X235. x7520 x5520 To. R. {Sir Henry Royce} from Sg. {Arthur F. Sidgreaves - MD} Copy to Mr. Hs. {Lord Ernest Hives - Chair} re Hydraulic Shock Absorbers. You will have seen in a memo. from Hs. {Lord Ernest Hives - Chair} the other day he mentioned we are carrying a legacy of about 300 hydraulic shock absorber complaints per quarter. Apart from the dissatisfaction caused to customers there is the expense to the Company of dealing with these complaints, but what I am wondering is whether you fully realise the high initial cost of these shock absorbers. I have just obtained the latest information from our Chief Accountant on the subject and I learn that the cost of supplying and fitting RR hydraulic shock absorbers to a 40/50 HP chassis is £31.10.6 and to a 20/25 HP chassis £26.13.0. When one knows what one can buy shock absorbers for such as the Delco, these figures strike one as appalling, and help to impress on one the importance of fitting something different to Bensport(Codename for 3 1/2-litre Bentley). Sg. {Arthur F. Sidgreaves - MD} | ||
From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).