Customer complaints regarding the New Phantom model, specifically over-oiling and pre-ignition issues.
| Identifier | ExFiles\Box 47\1\ Scan267 | |
| Date | 5th March 1926 | |
| S/W. {Sales / Derby Works} Hs. {Lord Ernest Hives - Chair} X8770 X417 Hr2/PD/5-3-26. NEW PHANTOM(Codename for PHANTOM I) COMPLAINTS. Ref: Hs {Lord Ernest Hives - Chair} 2/LG3.3.26. I am sorry I made a mistake in entering 35-MC and 41-MC twice. This was a mistake on my part, as the over-oiling only occurred, as far as I know, once on each car. I note that in future you do not wish me to include complaints which we have already given in previous reports. I will, therefore, only send you a list of new cases since I reported last. I will also give you the number of Phantom cars actually delivered to customers up to the date of the report, when I make it out again in three months' time. With regard to the complaint of pre-ignition, this was the engine firing backwards after being switched off, of which we received four complaints, on the following cars:- 118-MC. 120-MC. 76-MC. 49-MC. 118-MC. which belongs to Captain Burt was attended to at W. 120-MC. belonging to Mr. Williamson. Please see Com/D/AWS10/B22.2.26. This car was attended to at N. 76-MC. belonging to Mr.Roberts. Please see Inspection Memo 8913 by MK. {R. E. B. Meade King} Please see Hm {Capt. W. Hallam - Head Repairs} /MRC14/D7.1.26., last paragraph but one. 49-MC. Lord Riddell. I am afraid I cannot give you what happened to this, as I cannot lay my hand on the file I understand from Capt. Burt that he has come across several other cases of this complaint, but has not made a special note of it. He has simply told the people to throttle down the engine for a minute or so before switching off. Hr. H | ||
From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).