Quarterly complaints report for the 40/50 HP Phantom model for the quarter ending 31.12.29.
| Identifier | ExFiles\Box 47\2\ Scan220 | |
| Date | 31th December 1929 | |
| W. - Signifies Works. N. - " Cricklewood. P. - " Paris. QUARTERLY COMPLAINTS. Quarter ending 31.12.29. 40/50 HP. PHANTOM. | Nature of Complaint. | No. of Cars. | Last Qtr's. Total. | Remarks. | |-------------------------|--------------|--------------------|----------| | Brakes Squeaking. | W. 17. | 56. | The alteration as shown in Depot Sheet No. Hm. {Capt. W. Hallam - Head Repairs} 125 is successful up to now in curing squeaks. It is thought that owners and chauffeurs might be advised to occasionally put a few drops of paraffin on to their brake drums. Further experiments with Nitralloy insert to the brake drums are being tried. See also Depot Sheet No. Hm. {Capt. W. Hallam - Head Repairs} 119. Ferobestos is standardised on the front now which should further assist the trouble. | | | N. 34. | | | | | P. 6. | | | | | 57. | | | | Boiling Complaints. | W. 29. | 47. | A new type radiator matrix with increased water space is now fitted. Depots have received instructions how to deal with this. The further remarks contained in last quarter's list are cancelled. Sodium Phosphate must not be used. We are trying cozletising to prevent corrosion. | | | N. 24. | | | | | P. 9. | | | | | 62. | | | | Coupling Fabric Failures. | W. - | 22. | Works Repair Dept. do not receive a serious number of complaints. N. should be able to inform us why there are so many complaints at their Depot, what is the cause of the complaint, and some general idea of the mileage the car has run when the complaint has been made. | | | N. 14. | | | | | P. 1. | | | | | 15. | | | | ||
From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).