Seeking Mr. Royce's agreement on methods to resolve customer complaints, with handwritten notes.
| Identifier | ExFiles\Box 48\1\ Scan123 | |
| Date | 27th September 1920 | |
| Typed: Contd. -3- going to prove a permanent cure. We wish to get Mr. Royce's agreement in cases where customers complain, that we can use one of these methods in order to overcome that complaint. Handwritten: Standardisation sheet required showing to what extent this felt has been tested Hs. {Lord Ernest Hives - Chair} | ||
From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).