List of customer complaints with the individuals allotted to investigate each issue.
| Identifier | ExFiles\Box 47\2\ Scan432 | |
| Date | 5th December 1930 | |
| To Rm. {William Robotham - Chief Engineer} from Hy. {Tom Haldenby - Plant Engineer} To CWH. " " X4117 Hyl/T.5.12.30. RE CUSTOMERS' COMPLAINTS. Item No. To whom allotted. 1. Brakes. Robinson and Trayner 2. Shock Absorbers. Rm. {William Robotham - Chief Engineer} 3. Springing. EP. {G. Eric Platford - Chief Quality Engineer} , Hd. {Mr Hayward / Mr Huddy} and AJL. 4. Fabric couplings. Rm. {William Robotham - Chief Engineer} 5. Steering. EP. {G. Eric Platford - Chief Quality Engineer} 6. Clutches. EP. {G. Eric Platford - Chief Quality Engineer} 7. Exhaust Troubles. EP. {G. Eric Platford - Chief Quality Engineer} 8. Slipper drives. Archer. 9. Boiling complaints. Rm. {William Robotham - Chief Engineer} 10. Ignition coils. Brock. 11. Servo troubles. Robinson and Trayner. 12. Rear axle thrust. RHC. {R. H. Coverley - Production Engineer} 13. Telegauge. EP. {G. Eric Platford - Chief Quality Engineer} 14. Propeller shaft joints. Wyer. 15. Starter motor drives. Brock. 16. Petrol tank leaks. Archer. 17. Radiator leaks. Archer. 18. Fan pulleys. RHC. {R. H. Coverley - Production Engineer} 19. Noisy oil pumps. RHC. {R. H. Coverley - Production Engineer} 20. Engine overoiling, piston knocks and piston seizures. Mx. {John H Maddocks - Chief Proving Officer} 21. Dynamo troubles. Wyer and Dakin. contd: | ||
From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).