Bar chart tracking customer complaints for the 4¼ litre Bentley model from July to December 1938.
| Identifier | ExFiles\Box 131\3\ scan0005 | |
| Date | 31th December 1938 guessed | |
| CHART OF COMPLAINTS 4¼ BENTLEY 1938 | JULY | AUG | SEPT | OCT | NOV | DEC REAR SILENCER BAFFLE LOOSE JULY: 4 AUG: 6 SEPT: 4 OCT: 3 NOTE: SPOT WELDING DEFECTIVE REAR AXLE OIL LEAKS JULY: DIFF. FLANGE 3, NOSE PIECE 4, TOTAL 7 AUG: FLANGE 9, NOSE PIECE 9, TOTAL 18 SEPT: NOSE PIECE 5 OCT: FLANGE 4, NOSE PIECE 4, TOTAL 8 NOTE: DUE TO PINION RACE ALLOWING NOSE TO DROP. ACME THREAD FOULS CASE REAR AXLE NOISY RACE JULY: CHANGE 2, RECTIFY PINCH 5, TOTAL 7 AUG: GEAR TEETH PICKED UP 2, CHANGED RECTIFY PINCH 2, CHANGED FAULTY RACE 5, TOTAL 9 SEPT: RESET PINION 3, CHANGE FAULTY RACE 6, TOTAL 9 NOV: SLACK RACE 1, D W243 NOTE: MOD. EXPECTED REAR AXLE PINION RACE CAGE BROKEN AUG: 1 SEPT: BROKEN BALL 1, CAGE BROKEN 3, TOTAL 4 OCT: BALLS BROKEN 4, CAGE BROKEN 4, TOTAL 8 NOTE: MOD. EXPECTED REAR AXLE DRIVING SHAFT FAILURE AUG: N.S 3 SEPT: 3 OCT: NONE REAR AXLE DRIVING DOG RATTLE JULY: 20 AUG: LUBRICATED 4, CHANGED 3 ROUND 3, OVER SIZE FITTED 7 SEPT: OVER SIZE FITTED 5, LUBRIC. 1, TOTAL 15 OCT: CHANGED OVER 3, LUB. 5, OVER SIZE FITTED 14, TOTAL 22 NOV: CHANGED OVER 1, LUB. 3, OVER SIZE FITTED 8, TOTAL 12 NOTE: DUCKHAM KEENOL GREASE GIVES EXE(Aero Engine)LLENT CUSHIONING EFFECT FOOTER: GWH {George W. Hancock - Head Chateauroux} 3 (SHEET 2) | ||
From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).