From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Customer complaint about axle noise and vibration on chassis B.162.LS.
| Identifier | ExFiles\Box 131\2\ scan0179 | |
| Date | 2nd June 1938 | |
| To H.. from GWH.{George W. Hancock - Head Chateauroux} c. By.{R.W. Bailey - Chief Engineer} c. to Rm.{William Robotham - Chief Engineer} c. to Hd{Mr Hayward/Mr Huddy}/WT. c. to Hs.{Lord Ernest Hives - Chair} 1/113 Rm{William Robotham - Chief Engineer}/GWH.{George W. Hancock - Head Chateauroux}29/N.2.6.38. Re: Chassis B.162.LS - A.Hartley,Esq., Referring to memo Hd{Mr Hayward/Mr Huddy}/WT.23/MW.30.5.38 regarding the above, this car was collected by Kingsbury from our Agent Owner's premises, at the request of Mr Hanbury. The reason being the Owner was still not satisfied, and I was asked in an advisory capacity whether the complaint was justified or not, which I do regularly. It was not necessary therefore to report upon it. The opinion I gave to Kingsbury was that the axle would not be complained of by 99% of our Owners, and that the above owner must be very critical. There was a slight period of axle noise at 30 m.p.h. chiefly on the drive, very little on the over-run. There was a vibration period approx. 60-65 m.p.h. Having been informed that Derby had dealt with this car, and new axle fitted, I suggested that the propeller shaft damper should be checked for load, and the shaft for balance. At the same time look at the pinion thrust race. I did not try the car again, as I was actually on my way to Derby when asked to give my opinion on this car. GWH.{George W. Hancock - Head Chateauroux} | ||