From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Policy for handling car defects to protect reputation and manage expenditure.
| Identifier | ExFiles\Box 47\1\ Scan387 | |
| Date | 18th November 1926 guessed | |
| contd :- -2- is it something of which only we complain? This is a very important matter as it closely concerns the reputation of our cars, and probably represents the expenditure of large sums of money in the totals. The above suggestion is following the lines of our usual policy, which has been in vogue for some considerable time, of issuing a card to the Repair Dept. showing how all such defects should be dealt with, and each card is issued after being considered and approved first by the Works Officials and then by R.{Sir Henry Royce} and BJ. The decisions presumably are also conveyed by Hm.{Capt. W. Hallam - Head Repairs} to our Depots. BJ. | ||