From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Concerning a customer complaint about a Bentley car's central lubrication system.
| Identifier | ExFiles\Box 89\4\ scan0302 | |
| Date | 8th April 1938 | |
| Rm{William Robotham - Chief Engineer}/GWH.{George W. Hancock - Head Chateauroux} from Rm.{William Robotham - Chief Engineer} 1 261 Rml/R.8.4.38. Sg.{Arthur F. Sidgreaves - MD} remarked at a recent Conference that there was a gentleman called Mr. G.A. Daniell, 53, Pond Street, S.W.1., who has a Bentley car (B.142.LS). He complains that the central lubrication does not work satisfactorily when the car is hot. Apparently, he stated this had always happened on Rolls-Royce products he has bought since the Luvax Bijur Pump was fitted. It would appear the he does not understand the functionning of the Bijur pump. We should be glad, therefore, if you would get in touch with him and explain the situation. Rm.{William Robotham - Chief Engineer} | ||