From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Outlining the policy on chassis design, emphasizing reliability to avoid the need for frequent repair services.
| Identifier | ExFiles\Box 77\5\ scan0006 | |
| Date | 29th January 1923 | |
| X4572 To CJ. from R.{Sir Henry Royce} c. to BJ. CY. c. to PN.{Mr Northey} Wcr. c. to BY.{R.W. Bailey - Chief Engineer} Hs.{Lord Ernest Hives - Chair} c. to EP.{G. Eric Platford - Chief Quality Engineer} TECHNICAL POLICY. X.3165 X.1801. We want to continue our distinctly different policy to the general American ideas, and we ought, and must, make our chassis throughout so that there is no need for frequent adjustments, or Repair Services. The very rare occasions when parts are needed, they should be sent from the factory to replace the unit. The Ford scheme of frequent breakages, and facilities for easy repairs would not suit the RR. Co., and the whole equipment, including the electrical appliances must have the reputation of never failing, because we shall never have enough cars about to justify the existence of RR. Repair Services all over the world. At the same time every endeavour will be made to permit of reasonably easy repairs and for this we must not adopt the excessively difficult, and specialised knowledge, and tools necessary for repairing certain equipments, which we have lately examined. If you agree with this memo, and think it would be wise, perhaps you would be good enough to have copies distributed to both the American and English boards. R.{Sir Henry Royce} | ||