From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Letter discussing arrangements for a customer to try different seat cushions for their car to ensure comfort.
| Identifier | ExFiles\Box 17\1\ Scan141 | |
| Date | 12th July 1934 | |
| *740 Exptl. Dept. Hs{Lord Ernest Hives - Chair}/Les.15/KW. 12th July, 1934. Mr. Farrow, c/o.{Mr Oldham} Mr. Burgess, Llanfoist, Clifton Down, BRISTOL. Dear Farrow, Yesterday I had a long talk with our Mr. Evernden who is entirely responsible for our Coachwork. I told him how much you would appreciate him to take a personal interest in the rear seating of your car. He has suggested that you should take the car to London, where he will be able to get hold of a quantity of various types of cushions, including the complete Latex, which you will be able to try in your car. He was very anxious that Mrs. Burgess herself should try the cushions, but I said that I though you were quite able to appreciate what Mrs. Burgess requires. In order to make your car satisfactory for Mrs. Burgess, you will no doubt realize we must gain comfort from every possible direction. Will you therefore write to Mr. Evernden, at Conduit Street, London, and arrange with him when you can take the car to London. I advise you to give him two days' notice, as he might be away. When you have chosen the most satisfactory type of cushion, it will have to be made for your car. Mr. Evernden says although he could give instructions for Abbotts of Farnham to build the cushion, he feels it would be more satisfactory for Park Wards, who are used to special cushions, to do the work. | ||