From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Customer complaints from Mr. Summers and the planned work on his vehicle.
| Identifier | ExFiles\Box 47\1\ Scan245 | |
| Date | 4th February 1926 guessed | |
| -4- He is contemplating buying a new 6-cylinder Bentley. The reason for his buying an R.R. is its reliability, sound design and manufacture. The following are also points of complaint which he has mentioned, and which I have promised will be considered when the car comes to the Works for attention. Most of these matters are contained in the correspondence which we are returning to him. He is in no big hurry to get the car back again and is quite prepared to leave it in our hands for a month, so long as we will give the Coachbuilders, Messrs.Atcherley, Birmingham, sufficient time to carry out their Works on the body, so that the car can be finished in time for him to use when he returns from South America, early April. Exhaust Valve Squeaks. These, Mr.Summers states, he overcomes by pouring paraffin on to the exhaust valve stems. I rather formed the opinion that this was tappet spring trouble. Engine continuing to fire after switching off. Mr.Summers considers the plugs are not satisfactory, but this could not be proved and he appreciates that possibly it is a question of the best compromise. He was rather keen, however, on some mica plugs being tried on this car, similar to those used on the 20-HP.car. He is not suffering from over-oiling. Rattle from Dynamo Drive. This I considered quite normal and up to our present standard. He appreciated that it was only prevalent when running on battery ignition only, and that it was of no consequence when the dynamo was charging. He did not press this point, but if it could be improved he would like it to have attention. Butterfly Valve Squeaks. This takes place when the engine cools down and the butterfly valve requires refitting. I pointed out that this was not a general fault, and in this case could be cured. Clutch does not stop quickly enough. This is quite up to our normal standard, Mr.Summers, however, states emphatically that in his case he requires special attention, as for fast use he requires the clutch to stop quickly. He was able to effect such adjustment on his "Silver Ghost" which cannot be done on this car. I could not give him any hope. contd. | ||