From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Distressing complaint letter received from a managing director of a principal retailer.
| Identifier | ExFiles\Box 131\4\ scan0343 | |
| Date | 5th July 1937 | |
| [Handwritten: GRY{Shadwell Grylls} (crossed out)] [Handwritten: DIXON. (crossed out)] [Handwritten: CHANDLER.] [Handwritten: 1113] S/W. To Hs.{Lord Ernest Hives - Chair} from Sg{Arthur F. Sidgreaves - MD} copy to E.{Mr Elliott - Chief Engineer} copy to Rm.{William Robotham - Chief Engineer}✓ copy to BY.{R.W. Bailey - Chief Engineer} copy to Mxx Re: Complaints. I enclose copy of letter received from Mr. Sclater-Booth. It is very distressing to see a letter such as this from the Managing Director of one of our principal retailers. There is no doubt that our reputation has been and is being seriously damaged by the troubles we have been having. You can imagine that it is very difficult to know how to reply to a letter of this description. Att: 1. Sg.{Arthur F. Sidgreaves - MD} | ||