From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Letter discussing a customer's complaint regarding brake judder and battery issues, seeking solutions.
| Identifier | ExFiles\Box 88\1\ scan0129 | |
| Date | 28th December 1934 | |
| S/W. 495- Complaint case. W.L.P.Miesgaes, Esq. B. 136-AH. H6/H28.12.34. Further to C9/C13.12.34 - we should be very glad to receive the report of the investigations made by the man you sent up to London to deal with Mr. and Mrs. Duveen's cars and the above car. We have to take some action with reference to B.136-AH. because Mr. Miesgaes is a difficult customer, who is, as you know, again complaining. RE: BRAKES. (1) What did your man find to be wrong with the brakes? (2) Did he have any work carried out on them at K.{Mr Kilner} and if so, what? (3) As owner's complaint is of the brakes juddering after washing, did your man establish that this was the normal period of judder which one has to go through in some cases when drying off the brakes by application before they reach the condition when they are dry, effective and without judder? (4) Or was the judder an abnormal one such as we believe you have experienced at high speed when the brakes are dry, and which is of an alarming nature? RE: DYNAMOS AND BATTERIES. A second complaint of Mr. Miesgaes' is that his battery is always down and this, we fear, is another case where the car, at any rate, at this time of the year, is being used exclusively in London - in fact, we understand, owner gets up late every day and for the rest of the day and part of the night, the car is run about in traffic as a general rule. This we expect will prove to be a case where we shall have to fit your new type dynamo of larger output, and in this connection, would you please let us know how soon any of these will be available? Can you please reply by return, as we have to send some-body to see this car tomorrow. H.{Arthur M. Hanbury - Head Complaints} | ||