From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
The difficulty in persuading customers that the necessary vertical play in steering swivels does not cause a rattling noise.
| Identifier | ExFiles\Box 49\4\ Scan128 | |
| Date | 17th February 1922 | |
| Hs.{Lord Ernest Hives - Chair} from EP.{G. Eric Platford - Chief Quality Engineer} c. to BY.{R.W. Bailey - Chief Engineer} V344/ EP{G. Eric Platford - Chief Quality Engineer}/Thn8/H17.2.22. Re. Vertical Play in Steering Swivels. We are having considerable difficulty in persuading our customers and agents that the vertical play in the steering pivots is necessary, and that it does not cause a disagreeable rattling noise from the front of the car. We have pointed out to them that we do not think the vertical play in the steering pivots is responsible for the rattling noise in question, and have also given them a list of items which may be causing this noise. They insist, however, that when steering pivots are fitted without vertical play the rattling noises cease, and we should be glad if you could give this matter attention. EP.{G. Eric Platford - Chief Quality Engineer} | ||