From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Statistical report on vehicle complaints, categorised by model and fault type, with remarks on causes and resolutions.
| Identifier | ExFiles\Box 130\4\ scan0149 | |
| Date | 31th March 1937 guessed | |
| - 7 - 25 HP. 30 HP. PH.II. P H.III. TOTAL. GRAND TOTAL. REMARKS. SPRINGS NOT COMFORTABLE. March Quarter. C.C. 24 12 3 3 42) C.P. - - - - -) 42 Improvements to 25/30 HP. suspension urgently required. General weight distribution and seating position are responsible for many complaints of pitching and discomfort. Controllable dampers are an improvement but it is still very difficult to overcome complaints on enclosed drive limousines. Ph.III. Complaints of excessive flexibility. Previous quarter. C.C. 33 15 9 1 58) C.P. - - - 1 1) 59 Six Months. 57 27 12 5 101 101 STEERING WOBBLES AND JOGGLES OR SNATCHES. March Quarter. C.C. 20 4 9 8 41) C.P. 7 - 2 1 10) 51 Some of these complaints have been dealt with by attention to cross and side steering tube friction. Marles steering on 25/30 HP. is being improved in manufacture. Complaints on Ph.III due to insufficient cross steering tube friction. Previous quarter. C.C. 30 2 6 9 47) C.P. 1 1 - 2 2) 49 Six Months. 58 7 17 18 100 100 STEERING KNOCKS AND STIFF. March Quarter. C.C. 7 9 2 16 34) C.P. 5 6 1 3 15) 49 25/30 HP. Modify steering box to latest practice. PH.III. 12 - Dress up side steering tube contacts. 4 - Modify steering box. Previous Quarter. C.C. 5 11 3 4 23) C.P. 1 8 - 2 11) 34 Six Months. 18 34 6 25 83 83 STARTER MOTOR. March Quarter. C.C. 27 1 2 7 37) C.P. 11 1 1 2 15) 52 20/25 HP. These are chiefly complaints of slipping and are cured by fitting new cork washers. PH.III. 5 - Clean and adjust starter. 4 - Armature fouls pole pieces. Depot Sheet No. Hd.{Mr Hayward/Mr Huddy}327 deals with correct location of starter teeth. Previous Quarter. C.C. 27 - 3 3 33) C.P. 1 - - - 1) 34 Six Months. 66 2 6 12 86 86 | ||