From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Customer complaints, the number of cars affected, and remarks on remedial actions.
| Identifier | ExFiles\Box 47\2\ Scan298 | |
| Date | 31th March 1930 guessed | |
| -2- Nature of Complaint. | No. of Cars. | Last Qtr's. Total. | Remarks. Clutch jaggers and Slipping. | W. 6. N. 12. P. - Total 18. | 31. | A 50% mixture of oil and paraffin will overcome the jaggers, but if overdone will cause slipping. Phantom clutches appear to require a lot of attention to keep them in a really nice condition. No progress on this complaint. Coil Failures. | W. 6. N. 22. P. 2. Total 30. | 33. | Depot Sheet No. Hm.{Capt. W. Hallam - Head Repairs}135 gives particulars of this complaint. It is important to change the ballast resistance when the latest coil is fitted. Carburetters Flooding. | W. 5. N. 25. P. - Total 30. | 28. | See Depot Sheet No. Hm.{Capt. W. Hallam - Head Repairs}143. Exhaust Butterfly Choke Squeaking. | W. 6. N. 22. P. 5. Total 33. | 33. | By.{R.W. Bailey - Chief Engineer} is instructing a number of spindles to be produced in nitralloy, and bushes of chilled cast phosper bronze. Also, a further experiment with nitralloy spindles used in the rolled mica bush. A few of these are now being fitted and a report will be made after some experience is obtained. Engine Overoiling. | W. 5. N. 7. P. 2. Total 14. | 17. | Except for cases of top overoiling, which is dealt with in Depot Sheet Hm.{Capt. W. Hallam - Head Repairs}147, it should be the exception for the Company to have to pay for overoiling, as this complaint was overcome with strutted cylinders which commenced E2A series. A further improvement is the asbestos grummett which has been standardised to replace the felt washer. | ||