From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Customer complaint regarding poor performance, a flat spot at 50 m.p.h., and an oil leak on a 4 1/4 litre Bentley.
| Identifier | ExFiles\Box 162\3\ img017 | |
| Date | 22th August 1936 | |
| WSP. 86000. This is getting serious EP{G. Eric Platford - Chief Quality Engineer}/Thn6/MH.{M. Huckerby}22.8.36 re 4 1/4 litre Bentley Chassis No.B-75-GP C.B.P.Forwood Esq Rm{William Robotham - Chief Engineer} We have had a complaint from this owner in regard to the above car just delivered - that there was a very bad flat spot about 50 m.p.h. and that great difficulty was obtained in persuading the car to exceed this speed; in addition there was a complaint of oil leak from the shock absorbers. We attach hereto, for your information, a copy of our tester Waldron's report in regard to this visit, and would call your special attention to the cause of the poor car performance. EP{G. Eric Platford - Chief Quality Engineer}/Thn | ||