From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
List of customer complaints and depot criticisms for the Phantom III model.
| Identifier | ExFiles\Box 107\2\ scan0035 | |
| Date | 10th October 1938 | |
| Sg.{Arthur F. Sidgreaves - MD} c. Hs.{Lord Ernest Hives - Chair} c. C. c. SY. c. Rm.{William Robotham - Chief Engineer} c. Mx.{John H Maddocks - Chief Proving Officer} c. Dn. -------- CUSTOMERS' COMPLAINTS AND DEPOT CRITICISMS. The following customers' complaints and Depot criticisms were discussed by myself with BY.{R.W. Bailey - Chief Engineer} and Mx.{John H Maddocks - Chief Proving Officer} A memo dealing fully with them is being issued. PHANTOM 111. (1). Over-oiling on latest series. ✓ (2). Wear on chromium faced tappets with non-hydraulic tappets. ✓ (3). Servo squeaks. ✓ (4). Rusting up of Hand Brake adjustment. ✓ (5). Steering control rattle and squeak due to felt packing losing its effectiveness. x (6). Clocks still unreliable. ✓ (7). Engine Suspension. Front feet working loose. ✓ (8). Inaccessibility of removing crankshaft damper. x (9). Engine timing gear rattles. ✓ (10). Exhaust system rattles and creaks from suspension. ✓ (11). Engine Pressure Oil Filter collapsing. * (12). Suspension - Uncomfortable ride caused by rear axle dither. * (13). Under tyred. ✓ (14). Twisting of pendulum rocker lever. ✓ (15). Rear Shock damper and roll bar connecting link, lack of lubrication to top joint. | (16). Lack of lubrication at tips of rear road springs. | | ||