From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Response to a customer complaint regarding brake judder and issues with the dynamo and batteries.
| Identifier | ExFiles\Box 84\2\ scan0256 | |
| Date | 31th December 1934 | |
| x206 W/S - H.{Arthur M. Hanbury - Head Complaints} Hs{Lord Ernest Hives - Chair}/Rm.{William Robotham - Chief Engineer}9/KW.31.12.34. Complaint Case. W.L.P. Miesegaes Esq., B-136-AH. Replying to H6/H.{Arthur M. Hanbury - Head Complaints} 28.12.34. m x 1961 Brakes. The brakes were found to be standard. They juddered when the car came to rest after washing but were no worse than we expect. Our man was unable to cure the judder. We anticipate that within the next three or four weeks we shall have an improvement which can be applied to this car, and will let you know when this is available. Exactly the same applies to Mr. & Mrs. Duveen's cars. Dynamos & Batteries. We think that the altered voltage regulator combined with the use of thinner oil in the engine will largely overcome Mr. Miesegaes' complaint in this respect, and should certainly be tried before considering any further modification. An improved voltage regulator should be available almost immediately, and we will advise you when this has been despatched. Hs{Lord Ernest Hives - Chair}/Rm.{William Robotham - Chief Engineer} | ||