From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Customer complaints about 'booms' by modifying the rear engine support.
| Identifier | ExFiles\Box 182\M19\ img154 | |
| Date | 18th April 1931 | |
| To R.{Sir Henry Royce} From Hs{Lord Ernest Hives - Chair}/Rm.{William Robotham - Chief Engineer} c. to Sg.{Arthur F. Sidgreaves - MD} Wor.{Arthur Wormald - General Works Manager} c. to E.{Mr Elliott - Chief Engineer} Dh.{D. Henderson - Showroom} c. to My. ORIGINAL Hs{Lord Ernest Hives - Chair}/Rm.{William Robotham - Chief Engineer} 2/KT.18.4.31. X.634. X.7005. We have about a doz. customers who have complained bitterly about booms, that we must do something at once to help them. If we remove their rear engine feet and modify their column support it is certain that their main complaint will be overcome for the time being at any rate, and when we have found a better cure it can be applied. We are not doing anything to the car which will prevent them being put back to the standard condition if at any time this is found to be desirable. Hs{Lord Ernest Hives - Chair}/Rm.{William Robotham - Chief Engineer} See Standardisation Sheet X.634/X.7005 just issued. | ||