From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Letter of complaint regarding persistent engine noise in the valve gear and dissatisfaction with the repair process.
| Identifier | ExFiles\Box 89\1\ scan0193 | |
| Date | 29th July 1936 | |
| X261a TELEGRAMS: SUMMERS, CHESTER. TELEPHONE: 200 CONNAH'S QUAY (10 LINES). CODES USED: BENTLEY'S; BENTLEY'S 2ND PHRASE. A.B.C. 5TH (5 LETTER) EDITION. MARCONI INTERNATIONAL. WESTERN UNION. BIRCHWOOD'S. LIEBER. JOHN SUMMERS & SONS, LIMITED. MANUFACTURERS OF GALVANIZED CORRUGATED AND PLAIN STEEL SHEETS. BLACK SHEETS FOR ALL PURPOSES, &C. LONDON OFFICE: 34, LIME STREET, E.C. GLOBE IRON WORKS, STALYBRIDGE. LIVERPOOL OFFICE: 14, CHAPEL STREET. MANCHESTER OFFICE: 33, BRAZENNOSE STREET. BIRMINGHAM OFFICE: EXCHANGE BUILDINGS. ALL QUOTATIONS UNLESS OTHERWISE STATED ARE SUBJECT TO REPLY BY RETURN OF POST. Hawarden Bridge Steel Works, Shotton, Chester. REFERENCE RFS. P. 29th July, 1936. W.A. Robotham, Esq., Park Leys, Duffield, Derby. Dear Bill, I have been having some rather amusing, and non-productive correspondence with Mr. Cowen. I am sending you copies of the letters I have written, and the one I have received. I am bumping my head against a brick wall, but I think it is good for them to be told that they are not the salt of the earth, and that their suspension is really rotten! I have definitely proved that the noise in the engine is in the valve gear, and I suggested to Derby they send somebody over here, with the necessary bits and pieces, such as push rods, tappets and rockers, to see if a new set will stop the noise. I am tired of sending the car to Derby. I only keep them a few months, and while I have them I like to drive them rather than allow the Derby Repairs Department to remove all the tread from my tyres! Yours sincerely, Richard. | ||