From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Letter of complaint concerning a back axle failure on a Bentley, with suggestions for product testing.
| Identifier | ExFiles\Box 89\1\ scan0069 | |
| Date | 28th June 1934 | |
| TELEGRAMS: SUMMERS, CHESTER. TELEPHONE 200 CONNAH'S QUAY. (10 LINES) JOHN SUMMERS & SONS, LIMITED. MANUFACTURERS OF GALVANIZED, CORRUGATED AND PLAIN STEEL SHEETS, &c. LONDON OFFICE: 34 LIME STREET, E.C. GLOBE IRON WORKS: STALYBRIDGE. LIVERPOOL OFFICE: 14 CHAPEL STREET. MANCHESTER OFFICE: 33 BRAZENNOSE STREET. ALL QUOTATIONS UNLESS OTHERWISE STATED ARE SUBJECT TO REPLY BY RETURN OF POST. REFERENCE G.S./B. Hawarden Bridge Steel Works, Shotton, Chester. 28th June, 1934. Arthur Robotham, Esq., Messrs. Rolls-Royce, Ltd., DERBY. Dear Bill, I am very disturbed to hear from Richard that he is having trouble with the back axle of his Bentley. It certainly is a most extraordinary business, and after all the propaganda that I have drilled into Richard about the perfection of your products, I feel you have let me down! What am I to do about mine? I hope to go up to the North of Scotland next month, and I don't want to have the car stranded up Cape Wrath or thereabouts, with a back axle that won't go round. Could the final failure of the axle be postponed by using, say, castor oil, or Acheson's graphited oil, until you are ready to have my car in to put the trouble right? We go on the principle, in my family, of what Richard breaks to-day I break to-morrow. I really think that before you bring out a new model, you should let Richard have one to break for you; he will certainly find out the weak spots in any motor! I enclose copy of a letter I wrote to Mr. Bleaney yesterday, which I thought might interest you. Please let me know as soon as possible, your views on the oil question. Yours ever, [Signature: Geoffrey Summers] encl. | ||