From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
From BJ to Hs regarding a policy for handling 'Phantom Complaints' while cars are being modified and tested.
| Identifier | ExFiles\Box 47\1\ Scan405 | |
| Date | 30th November 1926 | |
| X417 To Hs.{Lord Ernest Hives - Chair} from BJ Z Phantom Complaints. BJ21/E30/11/26 Thank you for Hs{Lord Ernest Hives - Chair}8/LG29/11/26. I should like to talk this over with you when I am at the Works to-morrow morning, in connection with Hs{Lord Ernest Hives - Chair}2/LG16/11/26 and R2/M18/11/26. I am not quite clear whether any policy can be arrived at and how we are to deal with any of these complaints whilst you are testing alternative schemes and modifying the cars. BJ. | ||