From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Summary of complaints regarding the New Phantom and recommending improvements to future reporting.
| Identifier | ExFiles\Box 69\3\ scan0350 | |
| Date | 27th November 1925 | |
| R.R. 493a (50 H) (D.D. 31. 12-8-23) J.H.D. EXPERIMENTAL REPORT. Expl. No. X8770 REF: Hs{Lord Ernest Hives - Chair}3/LG27.11.25. To Wor.{Arthur Wormald - General Works Manager} from Hs.{Lord Ernest Hives - Chair} NEW PHANTOMCodename for PHANTOM I COMPLAINTS. X4117 With reference to the summary of New PhantomCodename for PHANTOM I complaints supplied by Sales. In our opinion this is the most useful report we have received for a very long time. We recommend, however, that on future issues of this report, it should be made clear whether the complaint emanates from a customer, or a R-R Official. It would also be exceedingly useful to the Expl: Dept: if we could receive similar sheets from our Depots. We consider R.D.Derby, R.D.Cricklewood, and R.D.Paris should quarterly send a similar report of the chief complaints from customers and how they have overcome them. I consider we do not receive sufficient information from our Repair Depots. Hs.{Lord Ernest Hives - Chair} | ||