Summary of complaints regarding the New Phantom and recommending improvements to future reporting.
| Identifier | ExFiles\Box 69\3\ scan0350 | |
| Date | 27th November 1925 | |
| R.R. 493a (50 H) (D.D. 31. 12-8-23) J.H.D. EXPERIMENTAL REPORT. Expl. No. X8770 REF: Hs {Lord Ernest Hives - Chair} 3/LG27.11.25. To Wor. {Arthur Wormald - General Works Manager} from Hs. {Lord Ernest Hives - Chair} NEW PHANTOM(Codename for PHANTOM I) COMPLAINTS. X4117 With reference to the summary of New Phantom(Codename for PHANTOM I) complaints supplied by Sales. In our opinion this is the most useful report we have received for a very long time. We recommend, however, that on future issues of this report, it should be made clear whether the complaint emanates from a customer, or a R-R Official. It would also be exceedingly useful to the Expl: Dept: if we could receive similar sheets from our Depots. We consider R.D.Derby, R.D.Cricklewood, and R.D.Paris should quarterly send a similar report of the chief complaints from customers and how they have overcome them. I consider we do not receive sufficient information from our Repair Depots. Hs. {Lord Ernest Hives - Chair} | ||
From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).