From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Careful communication strategy for a steering alteration on customer cars.
| Identifier | ExFiles\Box 67\4\ scan0102 | |
| Date | 1st May 1926 | |
| To C., Sg.{Arthur F. Sidgreaves - MD}, Cx.{Major Len W. Cox - Advertising Manager}, PN.{Mr Northey}, H.{Arthur M. Hanbury - Head Complaints}, CWB., Py., Wor.{Arthur Wormald - General Works Manager}, Hm.{Capt. W. Hallam - Head Repairs}, Hs.{Lord Ernest Hives - Chair}, D.{John DeLooze - Company Secretary}, EP.{G. Eric Platford - Chief Quality Engineer} From BJ. re Steering. We are now contemplating altering the steering on certain cars which have been delivered to customers. We must be careful in communicating with or talking to customers not to refer to the fact that we will fit a new steering but only to mention that we will make adjustments to their steering. If it once becomes known that we are prepared to fit a new steering, free of charge, every owner of a RR car will come and insist on having this new steering. A rumour that the owner of a RR car can obtain some modification for nothing spreads more quickly than smallpox amongst chauffeurs. Please inform every one in your Department accordingly. BJ. Handwritten text: Hs{Lord Ernest Hives - Chair} X9430 | ||