From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
The wide range of springing options for 40/50 and 25 HP cars and the need to capture customer requirements.
| Identifier | ExFiles\Box 17\1\ Scan037 | |
| Date | 13th June 1931 | |
| To Cx.{Major Len W. Cox - Advertising Manager} From Hs{Lord Ernest Hives - Chair}/Rm.{William Robotham - Chief Engineer} " EP.{G. Eric Platford - Chief Quality Engineer} PN.{Mr Northey} " Ev.{Ivan Evernden - coachwork} c. to Sg.{Arthur F. Sidgreaves - MD} Wor.{Arthur Wormald - General Works Manager} 87410. Hs{Lord Ernest Hives - Chair}/Rm.{William Robotham - Chief Engineer}4/KT.13.6.31. 87410 85410 SPRINGING OF R.R. CARS. We now have a wide range of springing on both the 40/50 and 25 HP. cars. If full advantage is to be taken of the range available it is essential that the requirements of the customer should be passed on to the department responsible for issuing the spring specification for each particular chassis. Unless this is done, either the customer will be dissatisfied or considerable expense incurred in the changing of the springs to suit his taste. we raise this point because even whilst we had only one standard of spring we were not free from such troubles. The ideal situation would be for representative types of springing to be available, for the customers to try at the time of placing the order. Whilst this is doubtless impossible, it should still be feasible to classify customers from their own statements and so ensure that they get what they want. We consider that the range available covers everything that is likely to be required. Hs{Lord Ernest Hives - Chair}/Rm.{William Robotham - Chief Engineer} | ||