From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Letter providing instructions on managing customer expectations during field testing to address boiling troubles.
| Identifier | ExFiles\Box 24\4\ Scan219 | |
| Date | 29th August 1924 | |
| x766 Expl: Dept: Messrs. Rolls-Royce Ltd., Derby. England. 29th. Aug. 1924. Hotel des Voyageurs, Geneva, Switzerland. GWH.{George W. Hancock - Head Chateauroux} from Hs.{Lord Ernest Hives - Chair} We have received yourletter of the 27th.inst. and your telegram dated the 27th.inst. We consider the reports very good. We suggest that you should prevent as much as possible Mr. Schmidt or customers there anticipating that you are going to cure boiling troubles. You should make it clear that the reason for sending you out there is to examine the conditions under which the cars have to work and to test other cars under similar con-ditions, and then, what steps are taken to improve the R-R cars will be decided by the Engineers in England. I should not let them worry you with all the troubles on their cars. You will, of course, have to listen smypathetically and tell them you will report it to the Head Quarters. We consider that as soon as you have got all the necessary particulars of the foreign cars, you can contd :- | ||