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From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Request to search for a customer's misplaced spark plugs sent for experimentation.

Identifier  ExFiles\Box 33\3\  Scan177
Date  26th September 1921
  
R.{Sir Henry Royce} H.{Arthur M. Hanbury - Head Complaints} 950 s (10 T) (S.B. 972, 14-4-20) G.{Mr Griffiths - Chief Accountant / Mr Gnapp} 2674
X18120
H3/TB/26.9.21.
S/W
Hs.{Lord Ernest Hives - Chair}

Re - Chassis 79-TW. G.{Mr Griffiths - Chief Accountant / Mr Gnapp} Roberts, Esq.

This owner was good enough to send us some plugs for experiment. We understand that they have been mislaid at W.

Mr. Roberts informs us to-day that he despatched them by Registered Post on the 12th. July, and that he holds the receipt from the Post Office. He also advised W. by letter on the same day.

Will you kindly have the most dilligent search made for this plugs, as we should regret leaving a customer under the impression that goods which he took so much care to despatch could be lost.

We shall be interested to hear from you that your search has been successful.

H.{Arthur M. Hanbury - Head Complaints}
  
  


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