From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Customer complaint from Sir Albert E. Bingham about over-oiling on his new Phantom car.
| Identifier | ExFiles\Box 72\1\ scan0069 | |
| Date | 29th October 1925 | |
| H1/TB/29.10.25. (Dictated 28.10.25) POST-WAR (40-50) 1 Py 2. BJ. Memorandum No. 8659. Re: Sir Albert E.{Mr Elliott - Chief Engineer} Bingham Bt.{Capt. J. S. Burt - Engineer} Ranby House, Retford, Notts. Chassis No. 49-RC{R. Childs} - Ch. delivered 5.8.25. Comp. delivery 24.9.25. The above Owner called to see me to-day to complain that his "New PhantomCodename for PHANTOM I" Car, delivered a month ago, is over-oiling. I learnt from him, and by referring to the file, that he has been already in communication with W. on the matter. Sir Albert's attitude was one of good humoured resignation and of course he is entirely amiable, however much he may be disappointed. Being the owner also of an old 40-50 and a 20-HP he probably is more certain than some owners that the Company will see that he is satisfied. The information he gave me was as follows:- On three separate occasions when he has been out with the car, not on long journeys and not at higher speeds than, say, 45 m.p.h., he has had one or other of the cylinders with its plugs oiled up to the extent of causing misfiring. Being rather tired of this, his driver has now removed some old Bosch plugs from an old Isotta Fraschini, and up to the present he has had no further oiling up in any cylinder. If he does get oiling up with these plugs, it is his intention to fit a set of K.L.G. Plugs, because he says these plugs are the only plugs which will run in the extremely adverse conditions that exist in the Adco Lawn Mower Engine. He is naturally very averse to sending his brand new car back to W., as W. has suggested, for the matter to be attended to, although I promised him that every care would be taken of the varnish and if it was in any way blemished we would put it right. | ||