From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Customer complaints from Paris regarding Phantom III and Bentley models.
| Identifier | ExFiles\Box 146\2\ scan0207 | |
| Date | 4th May 1937 | |
| 1245 Hs.{Lord Ernest Hives - Chair} from Rm{William Robotham - Chief Engineer}/GWH.{George W. Hancock - Head Chateauroux} RHC.{R. H. Coverley - Production Engineer} Rm.{William Robotham - Chief Engineer} E.{Mr Elliott - Chief Engineer} Ev.{Ivan Evernden - coachwork} Rm{William Robotham - Chief Engineer}/GWH{George W. Hancock - Head Chateauroux}5/R.4.5.37. PARIS COMPLAINTS. The chief complaints are:- P.III. Steering Wobbles. Load on cross steering ball joints does not remain on an average more than 2000 odd miles. The split contacts do not prevent them turning in the housing. I am forwarding a scheme Paris has produced which does. Clutches. Same trouble as in England, jaggers develop. G.5 petrol pump leaking. BENTLEY. (1) Oil pressure failing during long sustained runs, drops down to 18 lbs with large oil pump fitted. (2) Very poor oil consumption - 300 m.p.g. (3) Brakes squeak - new cars and service cars. (4) Petrol pump leaking. (5) Engine bearings are still giving trouble, but Paris are dropping the attitude of taking up, or examining any engine that comes into the Depot. Rm{William Robotham - Chief Engineer}/GWH.{George W. Hancock - Head Chateauroux} | ||