From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Private query regarding the procedure for handling an owner's engine complaint, referencing Complaint Report No. N.649.
| Identifier | ExFiles\Box 107\3\ scan0123 | |
| Date | 8th March 1938 | |
| W/N. To Br.{T. E. Bellringer - Repair Manager} from Rm{William Robotham - Chief Engineer}/Gry.{Shadwell Grylls} PRIVATE 561? Rm{William Robotham - Chief Engineer}/Gry.{Shadwell Grylls}3/AP.8.3.38 Re. Complaint Report No.N.649 — see 565 With regard to No.1. of the complaints on this report, are we right in thinking that should an owner complain of engine trouble, you would remove it from the chassis and return it into stock.? Rm{William Robotham - Chief Engineer}/Gry.{Shadwell Grylls} | ||