From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Quarterly report detailing customer complaints and rectifications for the 3 1/2 Litre Bentley Chassis.
| Identifier | ExFiles\Box 130\1\ scan0208 | |
| Date | 14th May 1935 | |
| To Hs.{Lord Ernest Hives - Chair} from Hd.{Mr Hayward/Mr Huddy} " Wor.{Arthur Wormald - General Works Manager} " C. " H.{Arthur M. Hanbury - Head Complaints} " E.{Mr Elliott - Chief Engineer} " De. To Hs.{Lord Ernest Hives - Chair} " HY.{Tom Haldenby - Plant Engineer} " IP. " MX.{John H Maddocks - Chief Proving Officer} " Kingsbury. " F.B.A. Ltd. XIII 2 Hd{Mr Hayward/Mr Huddy}11/HR.14.5.35. GRY{Shadwell Grylls}- Any comments? Rm{William Robotham - Chief Engineer} QUARTERLY COMPLAINTS. ------------------- 3 1/2 LITRE BENTLEY CHASSIS. ------------------------- The attached lists show the most prevalent F.O.C. work which has been carried out by the Repair Departments at Works, Kingsbury and F.B.A. Ltd., during the last Quarter ending March 1935. During this Quarter we have divided the complaints into two classes:- 1. Definite customers' complaints. - Marked C.C. 2. Rectification to such parts of the chassis as thought advisable by the Repair Departments. - Marked C.P. In the Remarks column we try to show whether a cure has been found or not, and also what action has been taken. There are other complaints which we attend to free of charge, but generally they are less in number than those shown on the lists. Hd.{Mr Hayward/Mr Huddy} | ||