From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Minutes of a Chassis Complaints Conference.
| Identifier | ExFiles\Box 107\2\ scan0154 | |
| Date | 12th April 1938 | |
| G W H Hs.{Lord Ernest Hives - Chair}/LS.9/T12.4.38. ---------------- MINUTES OF CHASSIS COMPLAINTS CONFERENCE April 12th,1938. Present:- Sg.{Arthur F. Sidgreaves - MD} Hs.{Lord Ernest Hives - Chair} C. H.{Arthur M. Hanbury - Head Complaints} JLE.{J. Lee Evans - Chassis Test Manager} Sr. Br.{T. E. Bellringer - Repair Manager} Pk. KC. My. Rn.{Mr Robinson} Mx.{John H Maddocks - Chief Proving Officer} Hi. IA. Hmc. GWH.{George W. Hancock - Head Chateauroux} Le. 1. Quarterly Complaint Sheets. It was felt that a quarterly return was required to supplement the customers complaint forms, giving summarised information of the worst complaints, in- cluding the cure which had been applied. Hd.{Mr Hayward/Mr Huddy} will issue such a form, and in order to avoid too much information going through at once, the dates for issuing the Bentley and RR. Statements will be staggered. To avoid duplication, GWH{George W. Hancock - Head Chateauroux}'s report will be incorporated in this one. | ||