From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
The creation of a standardised form for recording quarterly complaints.
Identifier | ExFiles\Box 142\3\ scan0002 | |
Date | 2nd November 1936 | |
1204 To Rm.{William Robotham - Chief Engineer} from Hs.{Lord Ernest Hives - Chair} Hs.{Lord Ernest Hives - Chair}15/KW.2.11.36. Quarterly Complaints. I have written to all the Service Station Managers, telling them that at an early date we will have a meeting at Derby with all of them, to hear their troubles. I should be very glad if you would prepare a Standardised Form which can be used by all outside Depots for recording complaints. Hs.{Lord Ernest Hives - Chair} | ||