Rolls-Royce Archives
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From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
The creation of a standardised form for recording quarterly complaints.

Identifier  ExFiles\Box 142\3\  scan0002
Date  2nd November 1936
  
1204
To Rm.{William Robotham - Chief Engineer} from Hs.{Lord Ernest Hives - Chair}
Hs.{Lord Ernest Hives - Chair}15/KW.2.11.36.
Quarterly Complaints.
I have written to all the Service Station Managers, telling them that at an early date we will have a meeting at Derby with all of them, to hear their troubles.
I should be very glad if you would prepare a Standardised Form which can be used by all outside Depots for recording complaints.
Hs.{Lord Ernest Hives - Chair}
  
  


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