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From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Letter to a customer regarding the replacement of unsatisfactory valve springs for an 18HP Lanchester Car.

Identifier  ExFiles\Box 22\3\  Scan119
Date  15th September 1932
  
CONTRACTORS TO THE ADMIRALTY, WAR OFFICE & AIR MINISTRY.

THE LANCHESTER MOTOR Co LTD

PLEASE REPLY TO
SERVICE DEPARTMENT.
OUR REF. LR.{Mr Ellor}3./MV.
YOUR REF. ___________

SANDY LANE.
COVENTRY.

TELEGRAMS, MOTIVITY, COVENTRY.
TELEPHONE 4161.

15th September 1932.

S. G.{Mr Griffiths - Chief Accountant / Mr Gnapp} Wheeler, Esq.,
30, The Ridgeway,
Kenton,
Middlesex.

Dear Sir,

18HP. Lanchester Car No. 10237.

It has been brought to our notice that the type of valve springs as fitted to your car have not been entirely satisfactory in service. This has been thoroughly investigated by our Engineering department and they have designed and thoroughly tested a spring of improved design and material.

These have proved entirely satisfactory both on test and in service on those cars which have already had them fitted.

We therefore take this opportunity of sending to you, under separate cover, fifteen of these springs; the additional three are for inclusion in the kit as spares, in order to eliminate any possible doubt of a failure of one of the present springs.

We should be much obliged if you would kindly return the displaced springs when the change over has been made.

Yours faithfully,
For THE LANCHESTER MOTOR COMPANY, LIMITED.
W. Teuton
Service Manager.

[STAMPED TEXT: RECEIVED 9 AM 16 SEP 32 HS{Lord Ernest Hives - Chair}]

[STICKER TEXT]
CARS & BOATS
MOTOR EXHIBITION
OCT. 13-22
OLYMPIA
OUR STAND
No. 53 Avenues F-G

[FOOTER TEXT]
...ducts are sold and the Company's work on Service and Repairs is done under the terms of its published "Conditions of Sale," which are current ...action. Shop-soiled, ex-demonstration and second-hand cars are sold under special "Conditions of Sale," which can be had on application.
  
  


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