From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Urgent memo regarding recurring clutch issues with two Bentley trials cars and the inconvenience caused during the selling season.
| Identifier | ExFiles\Box 85\2\ scan0257 | |
| Date | 18th May 1936 | |
| URGENT S/W. Hs{Lord Ernest Hives - Chair}/Rm{William Robotham - Chief Engineer} Cx{Major Len W. Cox - Advertising Manager}8/KW18.5.36. Bentley Clutch We are returning to you tomorrow morning another of our Trials Cars - B-4-GA - as this clutch is not behaving as it should. Sg{Arthur F. Sidgreaves - MD} used the car at the week-end and found the clutch very unpleasant with jaggering, and rather than use the car any more we have decided to send it to you at once in the hope that you can investigate it at a time when the clutch is behaving badly, and so discover the cause of these clutches not behaving as one would expect. You recently had our Coupe Trials Car B-2-GA for the same reason, and I have not yet had any answer to my Cx{Major Len W. Cox - Advertising Manager}7/KW12.5.36, as to just what you found wrong with it when car came into your possession. So far as we can see B-4-GA is behaving in just the same way. It is very inconvenient for us to have to suddenly take these cars out of commission to send them back to the Works for attention to some fundamental like this. Can you tell us whether you will be able to permanently remedy these bad clutches or whether we have to expect to keep on sending these cars back to you for attention? We hope you will deal with this car as soon as you can and let us have it back with all possible speed. We are in the middle of the selling season, the cars are full of engagements and we are likely to lose business if you keep this car for too long. Cx.{Major Len W. Cox - Advertising Manager} -Luck | ||