From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Customer complaints about engine overheating and radiator water loss.
| Identifier | ExFiles\Box 38\2\ Scan159 | |
| Date | 25th August 1921 | |
| X.3456 Hs.{Lord Ernest Hives - Chair} from EP{G. Eric Platford - Chief Quality Engineer} c. to BY.{R.W. Bailey - Chief Engineer} c. to Hr. EP{G. Eric Platford - Chief Quality Engineer}4/H25.8.21. X.766 X.3456 CHASSIS - WATER BOILING AND LOSS OF WATER. We still continue to receive complaints of water boiling and consequent loss of water, necessitating frequent filling of the radiator. I understand that you have instructions from the last Midland Hotel Conference to go into the question of the efficiency of the present radiator in comparison with the pre-war large radiator. I am anxious that something should be done quickly as one of our customers informs us that he is bringing his car to the Works shortly and he expects us to be able to overcome this trouble for him. As a matter of fact, I do not think we should have much trouble in dealing with this complaint if it was a question of the water boiling only, but is the loss of water, due to boiling which is the annoying feature, and about which we must be able to supply some cure. Can you let us know what means can be applied simply so that the matter can be dealt with, as I propose bringing it up at the next Works Conference. EP.{G. Eric Platford - Chief Quality Engineer} | ||