From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Outlining the procedure for supplying spare parts to customers at the Works.
| Identifier | ExFiles\Box 79\2\ scan0160 | |
| Date | 8th April 1920 | |
| E.H. X.1102 D/BP12/CW8420. re - supplying spares to customers at Works. With reference to my conversation of the 31st. ult., re dealing with customers when they come to the Works and request spare parts. Please note that the system provides you shall get an order signed in the spare parts order and delivery book, for all parts supplied. This document actually cuts out the delivery note and serves the dual purpose of delivery note and order. The procedure is for a representative of the Shipping Office to go with this book to the customer or his driver, take particulars of his requirements, get the parts from the R.D. Stores, or Chat. The former course is recommended and is agreed to by Hm.{Capt. W. Hallam - Head Repairs} The order is then handed to the customer for his signature in the book. When you have handed the parts over and got the order signed, you issue card to R.D. covering supplies, also send copy to Chat. asking thereon for him to issue U/F Sheets and please see that these are made out. On Chat's copy, you should state that these parts have been handed over to the customer at the front door in order that they can bebooked out accordingly. You should see that the U/Fs{F. Steele} go to the accounts promptly through Marple. When the customer himself signs the order you need not confirm, but where a driver comes and requests parts, then a copy of the order which is in duplicate should be sent to the owner confirming the drivers instructions. The object of this arrangement is to supply parts without keeping the customer waiting, someonefrom the Shipping Office should go to the R.D. and deal with the job personally, as it is not a Repair Dept. Job. I hope I have made the matter clear in this memo as arranged with Hm.{Capt. W. Hallam - Head Repairs} Please see that the matter is dealt with so that there shall not be any complaints. Hs{Lord Ernest Hives - Chair} D.{John DeLooze - Company Secretary} BP. RECEIVED APR 8 1920 | ||