From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Optimal structure of an instruction book to make it more user-friendly for busy owners.
| Identifier | ExFiles\Box 26\2\ Scan193 | |
| Date | 3rd August 1920 | |
| E.E. 250. /100 T; (S.G. 643, 10-2-20) G.{Mr Griffiths - Chief Accountant / Mr Gnapp} 2618 x 995 R1/G3.8.20. To EFC. from R.{Sir Henry Royce} Copy to CJ. " Mr. Walker. X.995. RE INSTRUCTION BOOK. You will understand that many people connected with cars are like myself, too busy to read yards of instruction book, so that the essence of the value of such instructions is for people to know where in the book they can find out exactly what they ought to know, as well as a carefully indexed book that would tell them all the necessary information about the particular point. A chauffeur may be able to rear the instruction book like a novel from beginning to end, but most people would keep it as a book of reference, and therefore know nothing about what was in it until they were in trouble. It is for this reason that I suggest we commence our instruction book with a number of concise paragraphs. These ought to be so easy to read over, and so interesting that the owner of the car would do so in the first few minutes in which he receives the book. This naturally would be kept separately from the remainder of the book which gives full instructions in the case of trouble. At the end of the book there should be similar concise instructions in case of fault. Please remember that there are complaints about the non-supply of this electrical appendix. This last, time, after it being in Derby one month, you send it to me to do the work that I ask you to do. I am too busy, you must stand your own corner, and let me have something to criticise, not a number of questions. R.{Sir Henry Royce} | ||