From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Customer complaints from Mr. Richard F. Summers regarding a loaned car and the actions being taken.
| Identifier | ExFiles\Box 89\1\ scan0230 | |
| Date | 6th January 1938 | |
| 261 S/W. Hs.{Lord Ernest Hives - Chair} c. to Rm.{William Robotham - Chief Engineer} c. " BX. Cx{Major Len W. Cox - Advertising Manager}6/KW6.1.38. re- Mr.Richard F.Summers. You will I am sure be interested to read the letter he has now written arising out of the loan of 3-CP-IO to him over Christmas. I have acknowledged this letter as per the attached copy and dealt briefly with one or two points, and you will see I have told him that you will have a copy of this so that if ever he wants to discuss matters with you you will know what he has in mind. All criticisms of the car,such as clutch judders,petrol pumps being noisy,windscreen wiper not functioning, shock absorber control, and dynamo not charging,etc. have been, or are being, dealt with immediately of course. Cx.{Major Len W. Cox - Advertising Manager} Enc. Copy of letter from Mr.Summers dated 4.1.38 Copy of Cx{Major Len W. Cox - Advertising Manager}3/KW6138 to Mr.Summers | ||