From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Monthly report on customer complaints for the 25/30 HP model.
| Identifier | ExFiles\Box 130\2\ scan0086 | |
| Date | 10th August 1936 | |
| To Sg.{Arthur F. Sidgreaves - MD} From Ha/GWH.{George W. Hancock - Head Chateauroux} c.c. to Wor.{Arthur Wormald - General Works Manager} c.c. to E.{Mr Elliott - Chief Engineer} c.c. to By.{R.W. Bailey - Chief Engineer} c.c. to Mx.{John H Maddocks - Chief Proving Officer} c.c. to Hd.{Mr Hayward/Mr Huddy} γ 1113 Ha/GWH.{George W. Hancock - Head Chateauroux}6/WJ.10.8.36. MONTHLY REPORT ON CUSTOMERS' COMPLAINTS. 25/30 HP. The most prevalent complaints are in the following order :- (1) Overoiling of plugs. (2) Excessive oil consumption. (3) Poor idling of engine. (4) Failure of oil pressure. (5) Noisy petrol pumps. (6) Steering joggles, slackness in box. (7) loss of oil from joints of box. (8) Steering wandering at high speed. (9) Leak of oil from filler cap. (10) Carburettor failure. | ||