From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Customer complaints for faulty hydraulic shock dampers, listing chassis numbers and the specific issues.
| Identifier | ExFiles\Box 55\4\ Scan402 | |
| Date | 3rd October 1930 | |
| By O.to EP{G. Eric Platford - Chief Quality Engineer} O.to Sft{Mr Swift} C.to Hs.{Lord Ernest Hives - Chair} (4 1/2) 3/30 X235. Hd{Mr Hayward/Mr Huddy}/CI.12/KH. 3. 10. 30. FAULTY HYDRAULIC SHOCK DAMPERS. *********************** We have received back in Works faulty Hydraulic Shock Dampers as detailed below:- CUSTOMER. CHASSIS NO. NATURE OF COMPLAINT. Wallace GXL.52 Two front hydraulics rattling. Harrison GXO.60 One rear hydraulic knocking R.R.Cricklewood GEN.55 Two rear dampers knocking R.R.Cricklewood GFN.58 Two rear dampers rattling R.R.Cricklewood GLR. 1 Two rear dampers rattling Dewhurst. 62-GN Two rear dampers rattling slightly. R.R.Cricklewood 3-WJ Two front dampers knocking R.R.Cricklewood 95-XJ Two rear dampers knocking R.R.Cricklewood 27-XJ One rear damper knocking and excessive oil leaks. The parts have been handed to Mr.Frock's Department for repair. This for your information and for your decision as to how the respective costs involved should be debited. Hd.{Mr Hayward/Mr Huddy} | ||