From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Customer complaints regarding springing, steering, and various engine issues, with notes on potential solutions.
| Identifier | ExFiles\Box 47\1\ Scan238 | |
| Date | 4th February 1926 | |
| (4) EP{G. Eric Platford - Chief Quality Engineer}2/H4.2.26. that the springing and steering are not to his satisfaction. Probably it would be as well first to get the car to the Works and for all Technical Officials to try it, and if any suggestions can be made without altering the standard or sacrificing the R.R. virtues, let them be fully considered. He is contemplating buying a new 6-cylinder Bentley. The reason for his buying an R.R. is its reliability, sound design and manufacture. The following are also points of complaint which he has mentioned, and which I have promised will be considered when the car comes to the Works for attention. Most of these matters are contained in the correspondence which we are returning to Hm.{Capt. W. Hallam - Head Repairs} He is in no big hurry to get the car back again and is quite prepared to leave it in our hands for a month, so long as we will give the Coachbuilders, Messrs. Atcherley, Birmingham, sufficient time to carry out their work on the body, so that the car can be finished in time, for him to use when he returns from South America, early April Exhaust Valve Squeaks. These, Mr. Summers states, he overcomes by pouring paraffin on to the exhaust valve stems. I rather formed the opinion that this was tappet spring trouble. Engine continuing to fire after switching off. Mr. Summers considers the plugs are not satisfactory, but this could not be proved and he appreciates that possibly it is a question of the best compromise. He was rather keen, however, on some mica plugs being tried on this car, similar to those used on the 20-HP car. He is not suffering from overoiling. Rattle from Dynamo Drive. This I considered quite normal and up to our present standard. He appreciated that it was only prevalent when running on battery ignition only and that it was of no consequence when the dynamo was charging. He did not press this point, but if it could be improved, he would like it to have attention. CONTINUED | ||