From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Customer's complaints about brake issues and dissatisfaction with car performance.
| Identifier | ExFiles\Box 47\1\ Scan240 | |
| Date | 10th February 1926 guessed | |
| Burning of leathers on rear axle brake mechanism. Mr. Summers has experienced this trouble and requests that some metal covers should be fitted. I understand this can now be done. Brakes Squeaking. He is disappointed with this, as he experienced no difficulty in this direction with his "Silver Ghost" car, which he considered very good. MR. Summers requested that any further correspondence with regard to this car should be done through his brother, as referred to in the previous correspondence, and he agreed that before the car left here for Messrs. Atcherleys, his brother would come to the Works and go out on the car and satisfy himself that it was satisfactory. EP.{G. Eric Platford - Chief Quality Engineer} P.S. I did not leave Mr. Summers until he himself felt that every effort had been thoroughly dealt with. His final statement was "not satisfied unless given increasing power up to 3,000 revs." If the Administration do not agree to any alteration to standard in this respect, I can only recommend to have the car back and do all we can, then tell him it is the best we can do, and be prepared to take back the car from him if he is not satisfied. EP.{G. Eric Platford - Chief Quality Engineer} | ||