From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Customer's complaint of car judder, arranging repairs in Derby and the provision of a loaner vehicle.
| Identifier | ExFiles\Box 85\1\ scan0162 | |
| Date | 30th July 1936 | |
| S/W. To Rm{William Robotham - Chief Engineer} from Lp.{Mr Lappin} S. C. H.{Arthur M. Hanbury - Head Complaints} Hn.{F. C. Honeyman - Retail orders} Bly.{B. W. Bleaney - Bentley Sales} Pk. X256 please return Lp.{Mr Lappin}2/LAM.30.7.36. MARTINDALE Mr. R.K.Pierson, "Fellside", Heath Road, Weybridge, Surrey. With reference to the complaint re judder on the above car whilst driven by Mrs. Pierson, the car is now at the Bentley Service Depot in charge of Martindale to whom we have conveyed your instructions that it should be taken to Derby for further examination and test. 'C' has agreed to loan Mr. Pierson in the meantime GAE-17, which we understand from Hn.{F. C. Honeyman - Retail orders} is available. 'C' hopes that you will be able to fit the necessary bits and pieces to this car before it is re-delivered and eliminate an occurrence of the trouble. It is understood that when you have completed the car you will deliver same to the Bentley Service Depot who in turn can get in touch with Mr. Pierson to arrange delivery of the car and collection of GAE-17. Will Hn.{F. C. Honeyman - Retail orders} please note that Mr. Pierson will call at the Showrooms at 5.30 p.m. tonight to collect GAE-17 and we have requested him to insure the car. Lp.{Mr Lappin} | ||