From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Customer complaints regarding vehicle 'booms' by modifying the rear engine feet and column support.
| Identifier | ExFiles\Box 14\5\ Scan185 | |
| Date | 18th April 1931 | |
| To R.{Sir Henry Royce} From Hs{Lord Ernest Hives - Chair}/Rn.{Mr Robinson} c. to Sg.{Arthur F. Sidgreaves - MD} Wor.{Arthur Wormald - General Works Manager} c. to E.{Mr Elliott - Chief Engineer} Da.{Bernard Day - Chassis Design} c. to Sy. X7005 Hs{Lord Ernest Hives - Chair}/Rn.{Mr Robinson} 2/KT.18. 4. 31. X.634. X.7005. We have about 1/2 doz. customers who have complained bitterly about booms, that we must do something at once to help them. If we remove their rear engine feet and modify their column support it is certain that their main complaint will be overcome for the time being at any rate, and when we have found a better cure it can be applied. We are not doing anything to the car which will prevent them being put back to the standard condition if at any time this is found to be desirable. Hs{Lord Ernest Hives - Chair}/Rn.{Mr Robinson} See Standardisation Sheet X.634/X.7005 just issued. | ||