From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Customer complaints regarding vapour lock and clutch issues, and a chassis number mix-up.
| Identifier | ExFiles\Box 142\3\ scan0280 | |
| Date | 21th July 1937 | |
| 1204 Rm{William Robotham - Chief Engineer}/ARB1/R.21.7.37. Rm.{William Robotham - Chief Engineer} This morning at 10.O'clock Sr. rang from Paris hoping to speak to you. His first trouble was with a P.III - 3-BU-94. This customer uses his car a lot under conditions which produce vapour lock, and has been stuck up on numerous occasions. As this customer is of some importance Sr. wondered if you would let him have a pump, pipes and fittings to be mounted in the frame, as this seems to Sr. the only hope. ---------- His second complaint was from P.III 3-AX-185. This car belongs to the President for Europe of the American Automobile Association, who is complaining about his clutch. Sr. wonders, as this is a very influential customer whether he could have one of the new clutches you told him about. ---------- I have been informed by the Shipping Office this morning that there has been a mistake in the chassis numbers, so that to get the car away it will be necessary to go as 24.G.VI. I have made the necessary change of number plates, etc. with the actual 24.G.VI, and the car now fits the carnet and is correct to go through the Customs. Rm{William Robotham - Chief Engineer}/A.B. Roberts. A.B Roberts | ||