From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Letter from a supplier responding to a complaint about a new Autovac petrol feed system and offering to send an expert to investigate.
| Identifier | ExFiles\Box 40\4\ Scan015 | |
| Date | 1st December 1919 | |
| MANCHESTER EXCHANGE TUESDAYS & FRIDAYS. No. 14 PILLAR. Partners: J.{Mr Johnson W.M.} HIGGINSON. H.{Arthur M. Hanbury - Head Complaints} ARUNDEL. Telegrams: "ARUNDEL, STOCKPORT." Telephone No. 348 (Two Lines). CODES: A B C 4th & 5th EDITIONS and LIEBER'S. ARUNDEL & Co., SOVEREIGN WORKS, STOCKPORT. Patentees and Makers of the PATENT AUTOVAC PETROL FEED. Higginson, Arundel & Jay's Patents. Nos 12835/1911. 20191/14. Your Ref. Our Ref. EH4/IC281119 Messrs. Rolls-Royce Ld. Nightingale Road, DERBY Dec.1st,1919 RECEIVED 2 DEC 1919 Dear Sirs, We are duly in receipt of yours of the 28th, and regret to have your complaint respecting the trouble you are having with the new Autovac, but cannot understand this, and think the best plan will be for us to send one of our experts over to your works to go through your tests with you, in order to locate if possible the cause of your difficulty. Will you kindly make an appointment for this purpose and let us know time and date most convenient to your goodselves, and oblige. Awaiting the favour of your reply, We are, Yours faithfully For ARUNDEL & CO., [Signature] Manager HS{Lord Ernest Hives - Chair} 3/1 | ||