From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Customer complaint about car troubles due to American conditions and petrol quality.
| Identifier | ExFiles\Box 47\1\ Scan086 | |
| Date | 1st August 1924 | |
| W/S. X4117 To CJ. from Hs.{Lord Ernest Hives - Chair} Y3614 K2A5 Hs{Lord Ernest Hives - Chair}2/LG22. 8.24. Re. E.{Mr Elliott - Chief Engineer} E.{Mr Elliott - Chief Engineer} Haskin, The Goring Hotel, Victoria, S.W.1. Also - 850, Park Avenue, New York, U.S.A. We are returning herewith correspondence xxxxxxx in connection with complaint from the above customer. Undoubtedly this customers troubles are due to American conditions and the poor quality of American Petrol. We expect that he is aware that alterations have been made to the cars in America in order to meet these conditions. We should say that there is no doubt Springfield could overcome the trouble if the customer is prepared to pay for the alterations, or if R-R Ltd. agree to pay. Hs.{Lord Ernest Hives - Chair} | ||